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bw_wordkay_placeNingbo - China

bw_wordkay_timeMay 14, 2020

bw_wordkay_optionFull time


The customer service planner is mainly responsible for directly contacting with customers and making tracking and analysis of customer forecast and actual shipment.

  • Understanding Customer Requirements & Forecast, especially the rolling forecasts by working closely with Sales Dept. and direct contact with customers; make tracking and analysis of customer forecast & actual shipment;
  • Establish, develop and maintain good relationship with customer, to follow up customer demand & rolling forecast and then pass to master planner for MRP input and production planner for production planning;
  • Keep 100% OTD to customers and 0 shutdown because of personal fault and good inventory control same time (ship right parts to right customers in right time with right quantity);  
  • Coordinate between customers and internal planning to ensure meeting customer demand, and pass Effective and useful information to related dept. such as customer demand change,  invoice information, new project launch and so on; 
  • In charge of 3rd party warehouse business which related to some customers, such as ensure getting correct inventory report from 3PL, make physical inventory match our system data;
  • Ensure invoice timely which contain check invoice quantity with customer timely and  make invoice in system timely to ensure sales sum;
  • Logistics Cost Savings on Outbound delivery to Customer, and Control Premium Freight and identify situations where the premium is caused by customer
  • Work with Logistics and Warehouse dept. to establish and maintain the continued  improvement systems
  • Strictly abide the EHS rules and regulations and behavior guide line in the plant; wear PPE in right way; actively participate in EHS training; do housekeeping at work; report accidents and unsafe issues immediately join the accident disposal. Specific presentations can be reached in TMS system and individual job description.
  • Any other tasks assigned by supervisor

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